What gets measured, gets done
Some really good advice on the article, whose link is below, on managing contracts and relationships with suppliers. http://www.supplymanagement.com/news/2013/making-the-relationship-work Here are some further thoughts: If it is nothing more than an opportunity to use cliches then the following might be as good as a start as one might need: What gets measured gets done . Set your KPIs that are meaningful to the success of the business ans ensure that they are SMART. I appreciate that this may sound obvious but making sure that you can actually meaningfully measure success is essential; setting a KPI that is not measureable is pointless. This can also be further explained as " garbage in, garbage out ". It takes two to tango . The relationship between supplier and buyer is very much a 2 way street; both parties have a vested interest in making the arrangement a success. Fundamentally, the buyer wants value for money and the supplier wants repeat business. ...